Service Desk Administrator

Key Responsibilities

• Creating and updating jobs on our CRM system.
• Answering the ServiceDesk Support phone.
• Generating and issuing POs.
• Placing orders with suppliers and following up.
• Support and Liaising with Service Engineers and Service Managers.
• Responding to customer queries.
• Generating status reports for customers and updating customer platforms.
• Reporting to the service desk manager daily.
• General admin duties.

Skillset

• Attention to detail and processes, and strong analytical capabilities are a must for this role.
• Maintaining clear and excellent customer service skills at all times.
• Strong problem-solving, and good decision making.
• Ability to work within a team.
• Highly motivated and enthusiastic.
• The successful candidate must have fluent English with excellent interpersonal skills.
• Have a very good working knowledge of the Microsoft Office Suite.
• Experience with Sage50 is a plus.
• 2-3 years experience in a similar role.

Renumeration & Conditions

• Salary negotiable depending on experience.
• Exciting opportunity within the Service team – this is an excellent opportunity to gain exposure to a wide range of activities in a busy rewarding environment.
• After successfully completing 6-month probation, you’ll avail of the company benefits scheme of health insurance & pension contribution.
• Annual bonus paid at Christmas based on performance and effort throughout the year.