Technical Coordinator

Key Responsibilities

• Responsibility for all day-to-day, coordination and execution of operations under their remit and reporting directly to the Service Managers.
• Administration of all processes such as PO, invoices, review of incoming orders, service reports etc. and production of customer quotes.
• Compliance with all contractual requirements, ensuring operations teams are fully briefed with all relevant commercial requirements of contracts.
• Provide support to the operations team as required.
• Manage and coordinate small work and project invoicing between site and finance teams.
• Manage the development of process improvement opportunities, associated initiatives and solutions.
• Work closely with the senior management and the wider team to affect process optimisation across Sirus Aircon including resource allocation, overtime, material and consumables consumption and asset utilisation.
• Provide quality reporting, analysis and audits for developing plans and programs to support continuous quality improvements.
• Drive prioritisation of workload, ensuring resource allocation is aligned with business objectives.
• Ensure that processes are captured and maintained in agreed formats accessible to the business.
• Work with designated Process Owners, Compliance Managers and other relevant stakeholders to ensure that processes comply with statutory obligations (e.g. legislative, environmental and audit requirements).

Technical Knowledge & Key Attributes

• Proven customer service & people management skills in an engineering or technical environment.
• Ability to prioritise multiple customer requests effectively.
• Ability to work independently completing tasks & responsibilities in a timely manner.
• Good understanding of M&E building services with the ability to work with specialised suppliers.
• Self-motivated, confident, adaptable & able to work as part of a team.
• Fluency in English and computer literacy.
• Strong analytical focus and financial acumen.
• Capable of identifying opportunities and taking appropriate initiatives to capitalise on them.
• Prioritise tasks, work with schedules and manage resources while remaining focused on team goals.
• Set high standards by encouraging others to assume responsibility and accountability for tasks.
• Excellent communication skills (including verbal and written).
• Communication – excellent presentation skills, understanding of analytic/statistical concepts with the ability to explain them to others.
• Client Management – Understanding client needs and setting and managing appropriate client expectations within the system, project, or contract constraints all while providing exceptional and enhanced customer service.

Training & Personal Growth

Company Sponsorship of relevant training (all business/company relevant courses in a related discipline are encouraged).

Reports To

• General Manager, Sirus Aircon.

Remuneration & Conditions

• Salary negotiable depending on experience.
• Annual Bonus.
• Company benefits include pension and healthcare.
• Exciting opportunity within the Service team. This is an excellent opportunity to gain exposure to a wide range of activities in a busy rewarding environment.