Service Desk Administrator

Key Responsibilities

• Creating and updating jobs on our CRM system.
• Generating and issuing POs.
• Support and Liaising with Service Engineers.
• General Service Desk responsibilities include mailbox and phones, operation department and customer queries.
• Reporting to the service desk manager daily.
• General administrative duties.

Skillset

• Maintaining clear and excellent customer service skills at all times.
• Problem-solving and good decision making is an essential part of this role.
• Ability to work within a team.
• Attention to detail and processes, and strong analytical capabilities.
• Highly motivated and enthusiastic.
• The successful candidate must have fluent English with excellent interpersonal skills.
• Have a very good working knowledge of the Microsoft Office Suite, especially Excel.
• Experience with Sage50 is a plus, but not essential.
• 2-3 years experience in a similar role (a busy service desk facilities management environment).

Renumeration & Conditions

• Salary will be dependent on experience.
• Exciting opportunity within the Service team – this is an excellent opportunity to gain exposure to a wide range of activities in a busy rewarding environment.
• 12-month fixed term contract.